EURO HI – TECH PHOTOGRAPHIC SERVICES LTD.
13 QUAD ROAD EAST LANE BUSINESS PARK, EAST LANE , NORTH WEMBLEY, HA9 7NE
TEL./FAX; 020 8904 0900,
Website: http://wwww/eurohitech.co.uk
VAT: GB 541 2837 55
Terms & Conditions
The following terms and condition comprise the agreement in respect of all photographic equipment received by us here at Euro Hi Tech Photographic Services Ltd ‘us’ or ‘we’ in this agreement as the Company on behalf of ‘you’ as the customer.
1. Online Estimates
1.1 All prices quoted online are based on the description of the fault provided and make and model of the camera.
1.2 The online prices include basic or minor parts and labour only, unless stated otherwise. If a major part is required after examination or during repair process such as a sensor or filter or main circuits or lenses we will send you another estimate at no extra cost.
1.3 It is also possible for prices to be higher than the Online Estimate if further faults are found with the camera or camcorder equipment eg extensive water or sand/dust or casing damage or corrosion or impact damage or third party entry or disassembly of equipment or screws missing. Therefore we will provide a revised estimate when necessary. This also implies for inaccuracy of information provided on the Online Estimate Request Form.
1.4 Prices could also change subject to prices of parts and labour required to rectify the fault at the particular time of receiving the goods.
1.5 Circumstances may arise when parts are discontinued or no longer available (within the given time period) from the date of providing you with an Estimate.
1.6 Online Estimates are not valid for insurance purpose. All units must be examined prior to insurance Estimates
1.7 Online Estimates are valid for 28 Days only, and it is at our discretion to void any online estimates upon receipt of goods.
1.8 A copy of the Online Estimate or a Reference Number must be included when sending the camera/camcorder. If this information is not provided we will provide you with a new estimate.
1.9 Online/Phone Estimates will not be valid until the unit has been examined by a Pro Technician.
1.10 Please complete the online request form with as much information as possible. Any information incorrect or missing will lead to delays in processing a reply.
1.11 For all water/liquid /heavy impact/ mulitple error messages or oil damage, we may not be able to provide you with an online estimate without examination.
2. Insurance Estimates
2.1 Insurance Estimates can be provided Upon Request only for a £35 +Vat per item, this cost is ‘only’ redeemable against the repair if carried out with us, and or is a straight charge if deemed beyond repair.
2.2 All repairs for insurance purpose need to be examined physically by a technician. Thus phone/online estimates are not valid for this purpose.
2.3 Prepayment must be required to carry out the repair of any approved Insurance Work. The customer will be charged and then ‘should’ be able make can make a claim with there insurance provider, only on the condition that the insurance provider originally accepted the insurance estimate letter. It is the responsibility of the customer to check the terms and conditions of claims which may vary with the insurance provider, and also whether theses charges will be refunded.
2.4 We will not be liable or will make no refunds for any un-successful claims.
2.5 We do not deal directly with the insurance provider on behalf of the customer.
2.6 The preparation for insurance estimates can also take up to 5 working days once payment have been received in full.
3. Estimate and Phone Estimates
3.1 We provide Free Estimate on all equipment we repair, a return carriage charge will apply to all refused estimates from a minimum of £7+Vat to UK mainland only.
3.2 Estimates can take up to 3-5 working days or longer during busier periods.
3.3 We will use all forms of systems to contact you 24/7.
3.4 The Prices we provide over the Phone can vary and are only Approximates. This may be due to factors in 1.3.
3.5 We can not validate any Phone Estimates until the unit has been examined by a Technician.
4. Re-Estimate
4.1 If a unit has more than one fault which was not originally identified then we will contact you prior to repair or during the repair process.
4.2 We may provide you with a further Estimate or Revised Estimate at any time.
4.3 Not all faults can be found until we get the proceed of an Estimate.
4.4 If you decline the second Re-Estimate and parts have been ordered on the first Estimate you approved we will make a charge for those parts. Not all faults can be found until the first repair has been carried out or unit is under test.
5. Acceptance of Estimate & Sending Equipment
5.1 Once you approve an Estimate in any form i.e Verbally/Phone/Email/Preapproved or in Writing and send your camera to our Service Centre, we will deem that as a go ahead to carry out the repair work in accordance with your request, unless stated otherwise in writing.
5.2 We will require Pre Payment to carry out any repair once you have Accepted an Estimate.
5.3 We will process the order and replace parts when necessary.
5.4 If further faults are found we will contact you during the Repair Process. We will notify you by phone or by email of any further repair work necessary and once all repair work has been checked and completed.
5.5 You must Keep a note of the Model and Serial Number of the product; no enquiries can be answered without a serial number.
5.6 Any product returned for repair must be accompanied by a full name, address and daytime telephone number. If this information is not provided, we will be unable to return your product to you and reserves the right to dispose of your product three months after receipt. [Equipment left for repair is subjected to the conditions of the Disposal of Uncollected Goods Act 1952].
5.7 Ensure that the product is packed properly with sufficient protection to prevent damage during transit. The customer must also be insur for loss or damage.
5.8 A letter/note describing the fault is included with the product.
6. Repair Process
6.1 All repair work is carried out at owners risk we will not be liable for any software, or modifications to your personal equipment. We will not carry out upgrade to firmware or operating software unless asked to do so.
6.2 We will test your equipment to standard to ensure the original fault with the camera has been rectified.
6.3 The company shall have the sole discretion to decide the nature and method of repairs and the type of replacement parts to be used. No liability is accepted for replacement parts except as set out under these conditions.
6.4 It is the responsibility of the customer to see that the goods are tested within the period of the period of the warranty.
6.5 We may sub-contract all or part of the repair work at is sole discretion without any prior notification to the customer.
6.6 We will not return the Spare Part which was defected in the original repair request or any repair carried out, at any point of time. This breaches company policy and disposal of electronics components regulations.
6.7 .Once Estimate has been approved we can not provide or return your camera during any period of the repair, either midway or until the part arrives or due to any unforseen delays which are beyond our control.
6.8 Any Illegal material will be reported to Authorties.
7. Warranty Does Cover
7.1 Digital Camera are covered by 6 months Warranty.
7.2 Camcorders are given 3 months Warranty.
7.3 This is strictly limited to the original parts and workmanship used on the original defect or specified fault.
7.4 The warranty will cover any removable or sub assembly fitted to the equipment-for example lamps, switches, top base units, circuits, cross key pads or if such items have been repaired.
7.5 Any part of the equipment where a specific and single item has been repaired or the word ‘only’ has been added as the repair description.
7.6 If the unit meets the criteria of Warranty then we will carry out the repair and return the unit back to you at no extra cost.
7.7 We can only carry out work under our Warranty if you provide us with a copy of the Customer Repair Invoice.
8. Warranty Does Not Cover
8.1 We will not be liable to carry our any Warranty Work if the equipment has been misused, tampered with, neglected or suffered impact or indirect voltage.
8.2 This also applies to any sand or water or mud contamination with the repair.
8.3 Furthermore to damage caused through transportation.
8.4 We do not offer any Warranty on sensor or dust removal services on mirrors/view finders/focus screens etc.
8.5 Warranty only covers parts used in the original defect.
8.6 If the camera develops a secondary fault which was not related to the original fault the unit will become a chargeable repair.
8.7 We will not be liable for payment or expenses on shipping for any goods returned to us nor will be make any reimbursements.
8.8 We do not undertake repairs under a manufacturer’s warranty. Please contact the related manufacturer.
8.9 Inadequate packaging of the product when returning it to the Service Centre.
8.10 Warranty is not transferable and is void after re-sale.
8. Return of Goods
9.1 If you decline an Estimate or a Re-Estimate then there will be a minimum £7+ Vat to cover handling and the cost of returning the goods back to you. The price may be higher for professional and multiple equipment.
9.2 There could be a parts charge for any parts which have been ordered to carry out your repair work.
9.3 No liability can be accepted by the company for re-assembly of equipment dismantled for the purpose of examination.
9.4 In all cases if for whatever reason we are unable to deliver the goods back to you or if we are unable to contact you to arrange collection we reserve the right to sell or dispose of any goods left with us after 3 months.
10. Recall or Previous Repair
10.1 If a unit has been repaired by our Service Centre and the original defect is still ongoing, we advise you to send the unit back to the Service Centre.
10.2 The customer will be covered by 6 months Warranty. We will not be liable for payment and expenses on shipping for any goods being returned back to us with the original defect still arising.
10.3 We will not be liable for any expenses occurred whilst your equipment is in repair or re- repair with us, nor will we pay any compensation for any losses expenses or inconvenience or any travel expenses. We will neither pay for any expenses or financial cost or reimbursements occurred with work carried out by any other Un Authorized Repair Centre to rectify any defects. If we can not find a fault on the Recall then it is in the custormers duty is to read the manual or instruction booklet to use there equipment appropriately.
11. Cancellation or Decline Estimate
11.1 If for any reason a repair has been accepted and then declined due to parts delay which are beyond our control then there will be a parts and labour charge for assessing and any parts ordered and returning the unit back to you of £15.00+Parts Ordered +Shipping +Vat.
11.2 All goods not collected or failure for payment will be subject to the clause ‘Refusal to Pay’.
11.3 Any item where no approval has been received within 14 days from estimate will incur a return carriage and administration charge of a minimum of £7+Vat.
11.4 Failure to meet any deadlines shall not entitle the customer to cancel the order.
11.5 A cheaper Estimate from an alternative service centre will not lead to a discount or a cancellation of the repair.
12. Payment
12.1 Advance Payment is required to process all repairs. Payment can be made securely over the phone via Credit/Debit Cards/Paypal or by writing a cheque made payable to Euro Hi Tech Photographic Services Ltd quoting the Estimate Reference Number or Order Number. We also accept Cash payments in advance at the Service Centre.
12.2 Items will not be processed or returned until full payment has been received.
12.3 The company shall not be obliged to commence work until full payment is received from the customer.
13. Refusal to Pay
13.1 If you fail to pay for goods and services within one month of the completion of the repair, we reserve the right to sell or dispose of the item to recover our costs, under the Provision of Torts (Interference with Goods) Act 1977. See Also Paragraph 14.
13.2 We will also charge interest on payment at 5% on the final total where payment is not paid within one month.
13.3 We will forward all details to debt collecting companies to recover any monies.
13.4 We will seek legal action with the claims court to recover any outstanding payments.
14. Refusal to Collect
14.1 When the goods are ready for collection after the repair/service or when an estimate has been prepared, the company shall write to the customer at the address specified by the customer (“Initial Letter”). If the customer does not contact the company, the company shall write to the customer at least one month after the date of the initial letter.
14.2 If the goods have not been collected, or the instructions to deliver the goods or to commence work have not been given and accepted by the company within three months of the date of the initial letter, title to the goods shall pass to the Company who shall be free to dispose of the goods and customer shall not be entitled to payment of any compensation. This is inline with Uncollected Goods Act.
14.3 Under no circumstances will we be liable for any expenses, claims or indirect consequential losses or disposal of items.
14.4 All items not collected within 3 months will be non recoverable and could be Auctioned or Scraped or Recycled to recover costs.
14.5 We will charge interest on repairs which have not been collected for storage costs and administrations involved in processing and monitoring the repair.
15. Shipping
15.1 We will not be liable for any loss of parcels or damage of items for goods which have been sent to our company.
15.2 We will require a confirmation in writing or by email of the full shipping address before we ship any goods back to you. The customer must inform us in writing of any changes in shipping address which varies from the one we have on record or the one sent with the camera.
15.3 The shipping details must be provided at the same time we receive the equipment.
15.4 For any items which have been lost (partial loss) or damaged upon receipt you must comply with the following conditions before we can process any requests.
15.5 a. For any damaged items, the original packaging and all contents returned back to the Service Centre
b. Proof of the items value, such as the Original Receipt
c. Notification of the problem in writing within 3 days of delivery.
15.6An Item will not be classed as lost until 14 working days from date of shipping.
15.7 We will not accept any applications of lost or damaged items after one year.
15.8 Any investigations can take more than 28 days.
15.9Any damaged items will also be required for the time period stated in 15.8 for examination purpose. We will not be liable for any compensation of any losses incurred for lost or damaged items.
15.10 All goods are dispatched at customers own risk.
15.11 All goods collected and delivered by the company shall be insured at their current second hand value.
15.12 If for any traffic delays, severe weather, ash clouds, congestion, not called for when goods arrive, we will not accept claims of indirect loses or expenses. This also applies for any unforeseen internal strikes or disputes by courier company.
15.13 The courier we choose is at our own choice and not at the choice of the customer.
16.Online Tracking/SMS
16.1 We will supply Online Tracking Number or Order Number to all of our customers only once we receive the equipment at our Service Centre via email and sms. You can also be notified of the Tracking number by calling 02089040900.
16.2 For all online and private customers you can track the repair process by visiting the following web site.
http://www.eurohitech.co.uk/repair-form.asp
This will give you up to date information on the repair work.
16.3 We can support Trade Accounts with multiple camera repair tracking facility, please write to our Service Centre to set up this facility.
EURO HI – TECH PHOTOGRAPHIC SERVICES LTD.
CAMERA SALES & REPAIR CENTRE
13 QUAD ROAD EAST LANE BUSINESS PARK
EAST LANE N.WEMBLEY
HA9 7NE
17.Loss or Damaged
17.1 We cannot accept responsibility for memory card, tapes, dc couplers, terminal caps, dc covers, batteries, usb cables or straps or any other accessories left in or with the camera or any consequential loss however caused. We will neither pay any compensation.
17.2 All repairs undertaken are at owners risk although due care will be taken while equipment is in our possession. We will not accept responsibility for any damage to the camera or equipment when receiving the camera in for repair.
17.3 We will neither be responsible for any losses of images on memory card or on CDs, or any internal memory or tapes or cassettes. It is the customers duty to insure all provisions of back up are made before sending to the service centre.
18.Turnaround time
18.1 For all Canon Repairs we Estimate to be completed within 5-10 working days. This is subject to part availability and the condition of the camera and technical information. For all cameras made by Sony/Panasonic/Nikon/Fuji/Pentax/Polaroid/ Olympus/Pentax the turnaround time is approximately Estimated within 15 working days.
18.2 All turnaround times are from the date of acceptance of Estimates and Date of Payment. Small percentage of repairs can take longer, this may be for example incases of repairs which have extensive water damage and require mulitple parts.
18.3 Any repairs which reveal secondary faults or delay in the delivery of spare parts could affect the final repair completion time. We will neither pay any costs towards hire of equipment. We do offer Express Service on Repairs for which there is an additional charge for this service.
18.4 We will not be liable for any loss or expenses to meet any such dates or deadlines.
18.5 All our turnaround times are approximate, and can vary. Repairs could take longer due to technical information required to complete the repair or due to busier periods of time.
18.6 We may priorities our work at any period of time.
18.7 It is the customers’ responsibilities to have back up photographic equipment whilst equipment is in repair.
19.Deviation
These conditions shall not be varied by the customer. Any other conditions specified by the customer contravening any conditions specified by the company shall be void.
20.Information
All information will be kept securely in line with the Data Protection Act.
21.Business Customers
These and additional Terms & Conditions apply for business customers; please submit information on the following website:
http://www.eurohitech.co.uk/openaccount.asp
21. 1 We can not open an account until you have a minimum of Three Months of Trading history with Euro Hi Tech Photographic Services Ltd with at least 25 Orders.
22. Sale of Spare Parts and Accesories
22.1 All parts are supplied at owners own risk.
22.2We will not be liable for any installation defects arising from any personal repairs, nor will be pay any compensation. This applies to any secondary defects, damages to components, short circuits, circuit or flexible cable breaks ie loss of power or any physical injury.
22.3 Spare parts are non refundable items.
22.4 If the spare part is faulty or a defective we exchange you with another spare part. We will not pay for any shipping expenses you may have incurred to return the item back to the service centre. It is the buyers responsibility to insure the parts arrive at the Service Centre. If the item is not available at that particular period of time then the customer must wait until stocks are replenished.
22.5 We advise that all Spare Parts should be installed or fitted by Authorised Service centres.
22.6 Delivery of Spare Parts can be expedited for an additional charge. Any item can take 5-10 working days for delivery. Any item which is not in stock or depleted delivery can take longer this also applies to international shipping. Please allow 15-20 working days for items being shipped to Non UK destinations.
22.7 No Manuals, Software, Tools, User Guides, Instruction Booklets will be supplied with any Sale of Spare Parts. It is advised that internal electronic components such as Circuit Boards, Sensors and Optics will require adjustment software, this is not supplied with any purchase of a Spare Part.
22.8 We will use updated Part numbers which are currently being used for the item you require. This may vary from the old version you may have.
22.9 Prices and availability of Spare Parts can fluctuate at any point of time.
23. Law
These Conditions and any agreement between the customer and the company shall be governed by English Law.
24. Acceptance of these Terms
24.1From the date you use this site or any of our service constitute your acceptance of these Terms and Conditions. If you do not agree with these Site Terms and Conditions, you should not use this Site.
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