EURO HI – TECH PHOTOGRAPHIC SERVICES LTD.
13 QUAD ROAD EAST LANE BUSINESS PARK, EAST LANE , NORTH WEMBLEY, HA9 7NE
TEL./FAX; 020 8904 0900,
VAT: GB 541 2837 55
Terms & Conditions
The following terms and condition comprise the agreement in respect
of all photographic equipment received by us here at Euro Hi Tech
Photographic Services Ltd ‘us’ or ‘we’ in this agreement as the Company on
behalf of ‘you’ as the customer.
1. Online Estimates
1.1 All prices quoted online
are based on the description of the fault provided and make and model of
1.2 The online prices include
basic or minor parts and labour only, unless stated otherwise. If a major
part is required after examination or during repair process such as a
sensor or filter or main circuits or lenses we will send you another
estimate at no extra cost.
1.3 It is also possible for
prices to be higher than the Online Estimate if further faults are found
with the camera or camcorder equipment eg
extensive water or sand/dust or casing damage or corrosion or impact damage
or third party entry or disassembly of equipment or screws missing.
Therefore we will provide a revised estimate when necessary. This also
implies for inaccuracy or lack of information provided on the Online
Estimate Request Form.
1.4 Prices could also change
subject to prices of parts and labour required to rectify the fault at the
particular time of receiving the goods.
1.5 Circumstances may arise
when parts are discontinued or no longer available (within the given time
period) from the date of providing you with an Online Estimate.
1.6 Online Estimates are not
valid for insurance purpose. All units must be examined prior to insurance
1.7 Online Estimates are valid
for 28 Days only, and it is at our discretion to void any online estimates
upon receipt of goods.
1.8 A copy of the Online
Estimate or a Reference Number must be included when sending the
camera/camcorder. If this information is not provided we will provide you
with a new estimate.
1.9 Online will not be valid
until the unit has been examined by a Pro Technician. Also any Estimates
given over the phone are only approximates and subject to examination. So
these prices could vary.
1.10 Please complete the
online request form with as much information as possible. Any information
incorrect or missing will lead to delays in processing a reply. Also try
and provide an image if possible for any physical damage, this could speed
1.11 For all water/liquid
/heavy impact/ multiple error messages or oil damage, we may not be able to
provide you with an online estimate without examination. So if there is no
reply within a specified time, please call us or send your equipment into
1.12 If you do not receive a
reply from any emails you enquires you have submitted then please call us
1.13 We will need to examine
some equipment such as Professional Cameras and Lenses, and you may be
requested to send the item in for inspection. A Refusal and Return Shipping
charge will apply.
2. Refusal of Estimate
2.1 Please note that a nominal
fee may apply if an estimate is requested but is later declined
2.2 Any item where no approval
has been received within 14 days from estimate will incur a return
carriage, administration and examination charge.
2.3 Failure to meet any
deadlines shall not entitle the customer to cancel the order. No will we pay any financial compensation for loses incurred.
2.4 We cannot cancel your
Repair/Order once you have Approved the repair or made an order. This also
applies to purchasing any item such as accessories or parts.
3. Insurance Estimates
3.1 Insurance Estimates can be
provided Upon Request only for a £35 +Vat per item, this cost is ‘only’
redeemable against the repair if carried out with us, and or is a straight
charge if deemed beyond repair.
3.2 All repairs for insurance
purpose need to be examined physically by a technician. Thus phone/online
estimates are not valid for this purpose.
3.3 Prepayment must be
required to carry out the repair of any approved Insurance Work. The
customer will be charged and then ‘should’ be able make can make a claim
with there insurance provider, only on the
condition that the insurance provider originally accepted the insurance
estimate letter. It is the responsibility of the customer to check the
terms and conditions of claims which may vary with the insurance provider,
and also whether these charges will be refunded.
3.4 We will not be liable or
will make no refunds for any un-successful insurance claims.
3.5 We do not deal directly
with the insurance provider on behalf of the customer, unless specified by
3.6 The preparation for
insurance estimates can also take up to 2-3 working days once payment have been received in full.
4. Estimate and Phone Estimates
4.1 We provide Estimate
on all equipment we repair. If you decide not to get the equipment repaired
by us, then there will be a Refusal of Estimate Charge and any Shipping
Charge to return the unit back to you on top of this.
Estimates can take up to 1 working days or longer during busier
4.3 We will use various
methods to contact you any period of time.
4.4 The Prices we provide over
the Phone can vary and are only Approximates. This may be due to factors in
4.5 We cannot validate any
Phone Estimates until the unit has been examined by a Technician.
a unit has more than one fault which was not originally identified
then we will contact you prior to repair or during the repair process.
may provide you with a further Estimate or Revised Estimate at any time.
Not all faults can be found until we get the proceed of an Estimate.
you decline the second Re-Estimate and we will make a Refusal of Estimate
Charge, just to cover the time of the technician.
5.5 If you send multiple
equipment and we only estimated for one item then we will send you a new
estimate at no extra cost.
6. Acceptance of Estimate & Sending Equipment
Once you approve an Estimate in any form i.e
Verbally/Phone/Email/Preapproved or in Writing and send your camera to our
Service Centre, we will deem that as a go ahead to carry out the repair work
in accordance with your request, unless stated otherwise in writing.
will require Pre Payment to carry out any repair once you have Accepted an
Estimate. This can be done by Credit/debit card over the phone on
6.3 For any additional
work we will need to know by correspondence. This may mean informing us if
you want any Media Saved on Camcorders, or Cassettes Removed from
camcorders. If we have no
information about this work, we cannot guarantee that any HD Recording or
Images on CF cards will be saved during the repair.
6.4 If further faults are
found we will contact you during the Repair Process. We will notify you by
phone or by email of any further repair work necessary and once all repair
work has been checked and completed.
is the customers responsibility to keep a note of
the Model and Serial Number of the product; no enquiries can be answered
without a serial number. If there is no serial number or you can not find it on the item, the model number should be
product returned for repair must be accompanied by a full name, address and
daytime telephone number. If this information is not provided, we will be
unable to return your product to you and reserves the right to dispose of
your product three months after receipt. [Equipment left for repair is
subjected to the conditions of the Disposal of Uncollected Goods Act 1952].
that the product is packed properly with sufficient protection to prevent
damage during transit. It is the customer’s responsibility to insure the
item when sending any value able equipment to our service centre.
6.8 A letter/note describing
the fault is included with the product.
7. Repair Process
7.1 All repair work is carried
out at owners risk we will not be liable for any software, or modifications
to your personal equipment. As part of general services to Cameras/Lenses
and other Digital Equipment we may have to replace Serial Numbers and
Upgrade Firmware to the latest specification, there will be no extra charge
for this. If you do not want any Firmware upgrades then please inform us
before sending or bringing your equipment in for repair.
7.2 We will test your
equipment to standard to ensure the original fault with the camera has been
rectified and all other functions are working as normal.
7.3 The company shall have the
sole discretion to decide the nature and method of repairs and the type of
replacement parts to be used. We will not pay any compensation or any
equipment replacement costs if equipment has been repaired to standard, but
not up to your Personal Standard.
7.4 It is the responsibility
of the customer to see that the goods are tested within the period of the
period of the warranty.
Also it is the customers responsibility to test
the equipment before taking on holiday or using in an important occasions.
After collecting or receiving the repaired item by post.
7.5 We may sub-contract all or
part of the repair work at is sole discretion without any prior
notification to the customer.
7.6 We will not return the
Spare Part which was defected in the original repair request or any repair
carried out, at any point of time. This breaches company health and safety
policy and regulations on electronic waste disposal.
7.7 Once Estimate has been
approved we cannot provide or return your camera during any period of the
repair, either midway or until the part arrives or due to any unforeseen
delays which are beyond our control.
We neither will not pay for any Rental Expenses or
any further financial compensation of inconvenience or losses.
8. Warranty Does Cover
8.1 Digital Camera are covered by 6 months Warranty & Panasonic Digital
Cameras/Camcorders are covered for 3 Months Warranty.
8.2 Camcorders are given 3 months Warranty.
8.3 This is strictly limited
to the original parts and workmanship used on the original defect or
8.4 The warranty will cover
any removable or sub assembly fitted to the equipment-for example lamps,
switches, top base units, circuits, cross key pads or if such items have
8.5 Any part of the equipment
where a specific and single item has been repaired or the word ‘only’ has
been added as the repair description.
8.6 If the unit meets the
criteria of Warranty then we will carry out the repair and return the unit
back to you at no extra cost.
8.7 We can only carry out work
under our Warranty if you provide us with a copy of the Customer Repair
9. Warranty Does Not Cover
9.1 We will not be liable to
carry our any Warranty Work if the equipment has been misused, tampered
with, neglected or suffered impact or indirect voltage.
9.2 This also applies to any sand or water or contamination with the
9.3 Furthermore to damage
caused through transportation. This is the responsibility of the shipping
9.4 We do not offer any Warranty on sensor or dust removal services
on mirrors/view finders/focus screens etc.
9.5 Warranty only covers parts used in the original defect.
9.6 If the camera develops a
secondary fault which was not related to the original fault the unit will
become a chargeable repair.
9.7 We may be able to re pay your shipping expense of only up to a
Limit of £5.00 for units
covered under our warranty. This can only be done with a proof of receipt
of the value and is at our discretion.
9.8 We do not undertake
repairs under a manufacturer’s warranty. Please contact the related
9.9 Inadequate packaging of
the product when returning it to the Service Centre.
9.10 Warranty is not
transferable and is void after re-sale.
10. Return of Goods
10.1 A decline/Refusal of any
Estimates will incur a Charge for cover the technician time of examining
the unit and any admin cost involved. Any shipping costs will be charged on
top of this. This is outlined in above ‘Refusal of Estimate’.
10.2 There could be a parts
charge for any parts which have been ordered to carry out your repair work.
10.3 No liability can be
accepted by the company for re-assembly of equipment dismantled for the
purpose of examination.
10.4 In all cases if for
whatever reason we are unable to deliver the goods back to you or if we are
unable to contact you to arrange collection we reserve the right to sell or
dispose of any goods left with us after 3 months.
11. Recall or Previous Repair
11.1 If a unit has been
repaired by our Service Centre and the original defect is still ongoing, we
advise you to send the unit back to the Service Centre.
11.2 The customer will be
covered by 6 months Warranty on camera repairs and 3 months on Panasonic
11.3 We will not be liable for
any expenses occurred whilst your equipment is in repair or re- repair with
us, nor will we pay any compensation for any losses expenses or
inconvenience or any travel expenses or any Rental Expenses. We will
neither pay for any expenses or financial cost or reimbursements occurred
with work carried out by any other Un Authorized Repair Centre to rectify
any defects. If we can not find a fault on the
Recall then it is in the customers duty is to read the manual or instruction
booklet to use their equipment appropriately.
12.1 Advance Payment is
required to process all repairs. Payment can be made securely over the
phone via Credit/Debit Cards/Paypal or by writing
a cheque made payable to Euro Hi Tech Photographic Services Ltd quoting the
Estimate Reference Number or Order Number. We also accept Cash payments in
advance at the Service Centre.
12.2 Items will not be processed or returned until full payment
has been received.
12.3 The company shall not be
obliged to commence work until full payment is received from the customer.
13. Refusal to Pay
13.1 If you fail to pay for
goods and services within one month of the completion of the repair, we
reserve the right to sell or dispose of the item to recover our costs,
under the Provision of Torts (Interference with Goods) Act 1977. See Also
13.2 We will also charge
interest on payment at 5% on the final total where payment is not paid
within one month.
13.3 We will forward all details to debt collecting companies to
recover any monies.
13.4 We will seek legal action
with the claims court to recover any outstanding payments.
14. Refusal to Collect
14.1 When the goods are ready
for collection after the repair/service or when an estimate has been
prepared, the company shall write to the customer at the address specified
by the customer (“Initial Letter”). If the customer does not contact the
company, the company shall write to the customer at least one month after
the date of the initial letter.
14.2 If the goods have not
been collected, or the instructions to deliver the goods or to commence
work have not been given and accepted by the company within three months of
the date of the initial letter, title to the goods shall pass to the Company
who shall be free to dispose of the goods and customer shall not be
entitled to payment of any compensation. This is inline
with Uncollected Goods Act.
14.3 Under no circumstances
will we be liable for any expenses, claims or indirect consequential losses
or disposal of items.
14.4 All items not collected
within 3 months will be non recoverable and could be Auctioned or Scraped
or Recycled to recover costs.
14.5 We will charge interest
on repairs which have not been collected for storage costs and
administrations involved in processing and monitoring the repair.
15.1 We will not be liable for
any loss of parcels or damage of items for goods which have been sent to
15.2 We will require a
confirmation in writing or by email of the full shipping address before we
ship any goods back to you. The customer must inform us in writing of any
changes/amendments in shipping address which varies from the one we have on
record or the one sent with the camera.
15.3 The Shipping courier we
use is of our choice. This could be different to what you have paid for due
to various reasons. Such as the size / weight/ contents of packaging and
where the item is being shipped. Also the insurance rates on the item may
vary depending on the shipper. Also
the amount you paid for the shipping may not have been sufficient to cover
any changes by shipper’s charges.
15.4 For any items which have
been lost (partial loss) or damaged upon receipt you must comply with the
following conditions before we can process any requests.
a. If the item was sent by UPS,
then you will need to inform them by calling 084577877877. You will need to
arrange a time for the UPS Driver to Inspect and collect the item. Who will
then take the item back to the UPS Depot for further inspection.
Proof of the items value, such as the Original Receipt
Notification of the problem in writing within 3 days of delivery, either to
us or to UPS.
d. If the item was lost, delayed/ not delivered then you will
need to contact us and we will make the enquires by calling 02089040900
f. For any damaged item, which was sent by Royal Mail, you
will need to keep all the packaging and contents of the parcel. This also
applies in clause 15.5 a. This will have to be sent to us at our address.
15.6 An Item will not be
classed as lost until 14 working days from date of shipping.
15.7 We will not accept any applications of lost or damaged items
after 30 days.
15.8 Any investigations can take more than 28 days.
15.9 It will be the shipper’s responsibility to compensate for any
loss or damage. We will not be liable for this.
goods are dispatched at customers own risk.
goods collected and delivered by the company shall be insured at their current
second hand value.
for any traffic delays, severe weather, ash clouds, congestion, not called
for when goods arrive, we will not accept claims of indirect loses or
expenses. This also applies for any unforeseen internal strikes or disputes
by Courier Company.
16.1 We will supply Online
Tracking Number or Order Number to all of our customers only once we
receive the equipment at our Service Centre via email. You can also be
notified of the Tracking number by calling 02089040900.
16.2 For all repair work
status can be monitored at the following link. We will do our best to
update this during the repair time.
17. Loss or Damaged
17.1 We cannot accept
responsibility for memory card, tapes, dc couplers, terminal caps, dc
covers, batteries, usb cables or straps or any
other accessories left in or with the camera or any consequential loss
however caused. We will neither pay any compensation.
17.2 All repairs undertaken
are at owners risk although due care will be taken while equipment is in
our possession. We will not accept responsibility for any damage to the
camera or equipment when receiving the camera in for repair.
17.3 We will neither be
responsible for any losses of images on memory card or on CDs, or any
internal memory or tapes or cassettes. It is the customers
duty to insure all provisions of back up are made before sending to the
service centre. It is also the customer’s responsibility to inform us
before the repair to Try and Save and Stored Data on the equipment. It may
not be possible to do so in all cases.
18. Turnaround time
18.1 For all Canon Repairs we
Estimate to be completed within 3-5 working days. This is subject to part
availability and the condition of the camera.
For all cameras made by Sony/Panasonic/Nikon/Fuji
/Olympus/Pentax the turnaround time is
approximately Estimated within 7-10 working days.
18.2 All turnaround times are
from the date of acceptance of Estimates and Date of Payment. Small
percentage of repairs can take longer, this may be for example incases of repairs which have extensive water damage
and require multiple parts.
18.3 Any repairs which reveal
secondary faults or delay in the delivery of spare parts could affect the
final repair completion time. We will neither pay any costs towards hire of
18.4 We will not be liable for
any loss or expenses to meet any such dates or deadlines.
18.5 All our turnaround times
18.6 We may priorities our
work at any period of time.
18.7 It is the customers’
responsibilities to have back up photographic equipment whilst
equipment is in repair or if the customer requires the equipment urgently
which we can not guarantee.
of Spare Parts and Accessories
19.1 All parts are supplied at
owners own risk.
19.2 No Manuals, Software,
Tools, User Guides, Instruction Booklets will be supplied with any Sale of
Spare Parts. It is advised that internal electronic components such as
Circuit Boards, Sensors and Optics will require adjustment software, this is not supplied with any purchase of a
19.3 Spare parts are non
refundable items. If you incorrectly ordered or no longer require the item,
we can not cancel your order. It is the
customer’s responsibility to provide as much information about the spare
part required. This may mean providing an image and complete make and model
of the equipment.
19.4 If you receive the
incorrect item then return it back to us with your order number and we will
replace with the one you want. In some cases we may even cover your return
postage up to a £5.00 limit. We can not pay the
covering cost without copy of receipt. We will not compensate for
inconvenience, your time and any other financial costs/losses incurred.
19.5 We advise that all Spare
Parts should be installed or fitted by Professional Service Centers.
19.6 Any delays in
receiving the spare part does not entitle to a discount, or refund or also
any other further financial compensation. You will not be allowed to get a
refund just because we have not delivered within the specified time. As all
delivery times are approximate estimations. For Non UK Shipments the
delivery times also vary and you will also need to pay for any Custom
Charges of Tax on Imports.
19.7 We will not be liable for
any installation defects arising from any personal repairs, nor will be pay
any compensation. This applies to any secondary defects, damages to
components, short circuits, circuit or flexible cable breaks ie loss of power or any physical injury.
19.8 If multiple items are
ordered of different quantities and makes we will dispatch what we have to
you, as we put all parts on priority. But the other parts maybe on back
order or low in stock so we will ship to you when they arrive, maybe at a
later date. Please note you may have
to pay an extra shipping rate to cover the shipping for this.
19.9 For small parts orders
such as screws or springs or small components, there are minimum order
charges and standard shipping rates.
19.10 Small number of parts
could be out of stock at the time of ordering, we will do our best to
update online but please phone to prior to ordering if urgently needed. We
will do our best to fur fill any orders you placed but delivery times may
19.11 The shipper you
select for your spare parts delivery may not be the same. As outlined in Shipping 15.3 above.
You must not:
material from this website (including republication on another website);
rent or otherwise sub-license material from the website;
any material from the website in public;
duplicate, copy or otherwise exploit material on our website for a
or otherwise modify any material on the website;
material from this website except for content specifically and expressly
made available for redistribution
These Conditions and any agreement between the customer
and the company shall be governed by English Law.
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